TRAVEL AGREEMENT CONTRACT & TERMS AND CONDITIONS
ADDRESS: Corporate Peaks, 71-75 Shelton street, Covent Garden, London, WC2H 9JQ
TELEPHONE: 0208 0048 675
1. Reservation, confirmation and contract
Each reservation will be made over telephone or via email and we will advise you verbally how long we will hold your reservation before your deposit is received (normally 48 hours) You may pay for your deposit via credit/debit card, bank transfer or in certain cases a cheque may be received payable to the appropriate account. Deposits are non-refundable unless under the provisions of clause (6) ‘changes or cancellations made by you’. We do not store credit card details, nor do we share financial details with any 3rd parties
A binding contract between us will be formed on the date of confirmation invoice, which we both agree that ENGLISH LAW and no other will apply to your contract and to any dispute, claim or to other matter of any description (and whether or not involving any personal injury’ which arises between us must be dealt with by the courts of ENGLAND and WALES only unless, in the case of court proceedings you live in SCOTLAND OR N.IRELAND, in this case, proceedings must either be brought in the courts of your home country of those of England and Wales. If proceedings are brought to Scotland/N. Ireland you may choose to have your contract and any dispute/ claim or other matter of any description that arises between us governed by the law of these countries as applicable (but if you do not so choose, English law will apply.
2. Travel insurance
Ski corporate peaks ltd does not supply travel insurance, therefore all parties are liable to make their own arrangements. All persons named on the booking forms and conformation must have; adequate travel insurance to cover the cost of cancellation, medical expenses and repatriation in the event of accident or illness. Please ensure that your insurance covers you for all activities that will be undertaken during your stay with us. As aforementioned in clause 1, you will need to sign the insurance indemnity on confirmation of booking.
3. Special requests
Ski Corporate Peaks ltd will do its best to abide by special requests forms and these must be submitted to us before/with the confirmation of booking invoice. Often, we may need to enquire further to third parties before we can confirm these special requests and if we feel as though we will not be able to provide we shall inform you often immediately and verbally. If you have a medical problem or disability, please inform us upon your booking so that we can advise you accordingly.
4. Payment of balance
The balance of your holiday cost will be shown on your confirmation invoice and must be paid at least 70 days before your scheduled departure date, if booking is made within this period balance will be payable immediately. If you fail to pay the balance by the due date and fail to respond to balance requests immediately, we reserve the right to treat your holiday as cancelled by you. You will then be liable to pay cancellation charges, as shown in clause (6) ‘changes or cancellations made by you’ we also reserve the right to add a late payment charge of 25€ per day.
We do not store credit card details, nor do we share financial details with any 3rd parties
5. Currency variations
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We also reserve the right to introduce a currency surcharge formula applicable to the price of your holiday at any time until your holiday is confirmed. We will advise you of an error or which we are aware, the then applicable price and details of any applicable currency surcharge formula at the time of booking.
6. Changes or cancellation made by you
We will whereby possible endeavour to make changes or additions to your booking upon request, and clients reserve the right to transfer a place to another traveller in accordance with regulation 9 under the Package Travel and Linked Travel arrangements Regulations 2018. Such amounts will be shown on your revised confirmation invoice. We must be informed in writing if you wish to cancel your holiday and the following charges apply based on the date we receive the cancellation (your written notification). Where cancellation charges are shown as a percentage, this is calculated based on the total cost payable by the company/persons cancelling.
Period before departure within which amount of cancellation charge FOLLOWING Written notice that is received by us: 70 days or more-deposit only
29-69 days 50%
Less than 29 days or no show 100%
7. Changes or cancellation made by us
We start planning and organising each corporate event/ holiday many months in advance and occasionally we must make changes to correct errors and other details both before and after confirmation of bookings received whilst we always aspire to avoid making changes we must reserve the right to do so. Most changes may be minor although occasionally we may have to make a significant change. If after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will be offered to the traveller at no extra cost.
We will offer the choice of the following options:
· Accept a suitable alternative that matches the exact specifications of the corporate trip.
· Make an alternative booking with us.
· Cancel the booking and receive a full refund of all monies paid to us thus far; you must notify us within 7 days of our notifying you of change and if you do not so notify us we will assume you have chosen to accept these changes-please note these options are not applicable if the changes are minor.
8. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret that we cannot accept liability or pay compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss because of ‘force majeure’. In these booking conditions ‘force majeure’ means any event in which we or the supplier of any service(s) in question could not, even with all due care, foresee or prevent or avoid. Such events may include (but are not limited to) the threat or occurrence of any of the following: war, riot, civil strife, sickness, quarantine, terrorist activity, natural disasters, fire, technical problems with transport, adverse weather conditions, avalanche/landslide danger, closure/congestion or airports/train stations and all similar events outside of our control.
9. Flights and transport
We at Ski corporate peaks ltd do not sell flights, therefore all flight contracts and payments must be made with the client and third party, not with Ski corporate peaks ltd. Furthermore, we have no control over the operation of flights/public transportation, thus cannot be liable or accept any responsibility for any technical/operational problems. Please allow plenty of time for flight/transportation as we cannot accept the responsibility for the consequences of late/missed travel arrangements/transfers.
10. Complaints procedure
Should you have any cause for complaint during your holiday you must contact your events co-ordinator immediately so that we can deal with any situation immediately to make the rest of your holiday satisfactory. We ask you to accept that it is not reasonable to complain later about something that we have not been given the chance to address and remedy whilst you are on your holiday. However, if you are not satisfied with the handling of your complaint on holiday we ask that you must put your complaint in writing to us within 28 days of leaving resort. We will acknowledge your receipt of your complaint and we will respond within 28 days and will let you know if we feel we need longer than this period to respond accordingly.
It is very important to follow the above procedure and if you do not do so, we reserve the right to refuse to consider or accept responsibility or liability for any claim you make because of your complaint and you accept that you have no valid claim if we exercise our reserved valid right. Any assistance providing in assisting you to resolve complaints you may have in relation to ski lessons, lift passes and/or transfers booked through us will be on a good will basis and in our capacity as an agent only. We do not limit/ exclude our liability for death or personal injury arising from our negligence or that of our employees.
11. Behaviour and damage to property
We expect all our clients to behave responsibly and courteously whilst showing consideration for other clients and members of staff. We reserve the right at our absolute discretion to terminate the holiday if we have reason to believe your behaviour is dangerous/distressing/unreasonable to any of our clients, guests and staff or to any of our suppliers or third parties. We will not be responsible for any costs or damages that you may incur if we exercise our reserved right. Responsibility and liability for meeting the cost of any damage that may incur whilst on holiday will be yours. You indemnify us against any claims arising from third parties and any legal costs arising from such damage.
12. Our liability to you
Please note that our acceptability in liability does not apply to skiing, summer activities, lessons, transfers, lift passes, lift transport, ferry crossings, train travel, car hire and accommodation.
We promise to make sure that all holiday arrangements and organisation we have agreed to make, perform and provide as applicable and as part of our contract with you have been made with reasonable skill and care and accept responsibility; if for example you suffer personal injury/ death or your contracted holiday arrangements are not provided as promised above or prove deficient as a result of the failure of ourselves, our employees or agents or suppliers to do or do not if at the time acting within the course of employment.(for employees) or carrying work we had asked them to do (for agents and suppliers).
We will not be responsible for any injury, illness, death, loss (including loss of enjoyment) and loss of possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: i. the act(s) and/or omission(s) of the person(s) affected by any member of a third party not connected with the provision of your holiday of which were unforeseeable and unavoidable or ii force majeure.
Please note, we cannot accept responsibility for any services, which do not form part of our contract (ie. Things that are recommended by the hotel/chalet) or services and facilities that any supplier agrees to provide for you. Also, any other excursions/activities that are booked in resort.
The promises we make to you about the services we have agreed to make and provide for you as part of our contract- and the laws and regulation in which your complaint/claim occurred- will be used as the basis for deciding whether the services had been properly provided. In the services which gave rise to a claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have been applied had those services been provided in the UK. The exception to this is of course if the claim or complaint concerns the absence of a safety feature which might lead the holiday maker to refuse to take the holiday in question.
Please note we cannot accept any responsibility/ liability for damage/loss/expense or other sum(s) of any description which based on the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or 2) which did not result from any breach of contract or any fault by ourselves or our employees or where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any expenses or losses which relate to any business (including self-employed loss of earnings)
Your designated event co-ordinator or local representative will be available to provide aid/ assistance in case of an emergency. See contact information provided on the first page of the travel agreement and in your Itinerary (if applicable)
13. Prices accuracy
Please note that while every effort is made to ensure the accuracy of prices quoted whilst booking your holiday, that regrettably errors do occur. You must therefore ensure that you check all details of your chosen Corporate Holiday (including the price) with us at the time of booking your holiday. Price of the package may only be increased following the contractual agreement, if specific costs rise; for instance, fuel costs, lift passes, tourist taxes and if expressly provided for in the contract and in any event, no later than 20 days before the start of your Holiday. IF the price exceeds 8% of the price of the package, the client has the right to terminate this contract. If we at Ski Corporate Peaks LTD reserve the right to a price increase, the traveller has the right to a price reduction if there is a decrease in the relevant cost.
14. Terms and conditions
Please note that we reserve the right to make suitable changes to the above Terms and Conditions, always if we inform you of any such changes during your time of booking. We will confirm any such changes to you in writing either before or at the time we send out your confirmation invoice should you decide to proceed with the booking.
15. Privacy and data notices
All data provided will be processed in accordance with our Privacy Notice-shown below.
Data notices
Customer data: To provide your corporate trip and ensure that it meets all expectations. We at Ski Corporate Peaks ltd need to use information such as your name, email, invoice address and any dietary requirements/special requests etc. Please be informed that we may pass this onto our third-party providers/suppliers (accommodation/transfers). When you make this booking, you hereby consent to this information being passed to the relevant parties.
16. Safety standards
The requirements and standards of the country in which any services that make up your holiday are provided which apply to those services and not those of the UK. As a rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
PRIVACY NOTICE
Here at Corporate Peaks we proudly construct M/I/C/E travel to the highest standard; in doing so we want you to be confident that your data is safe and secure with us.
Personal data we collect:
During your initial consultation with an events co-ordinator you may provide us with: Your contact details- including Name, email address, direct telephone and company name.
We do not sell your personal data to other third parties.
We only share the minimum personal data supplied by you in relation to your trip specifications that enable our suppliers to provide the correct services to you.
We may share the minimum personal data necessary with other public authorities if the law says we must.
Protecting your personal data
We know and understand how important it is to protect and manage your personal data. We take appropriate measures to help protect from loss/unauthorised access/use and disclosure
We will store your personal data for only if legally necessary following the departure of your trip. After this period, we will securely erase all your personal data.
Accessing your personal data
You have the right to ask for a copy of the personal data that we hold regarding your persons and as we want to ensure that the data we hold about you is accurate, please provide us with the correct and updated information.
Please submit your requests by emailing info@corporatepeaks.com alternatively you can write to us at 71-75 Shelton Street, London, WC2H9JQ